My family physician, Dr. Sylvia Keresztes, has been providing her services to my family for as long as I can remember. Many people who know her are taken aback by her lack of bedside manner and gruff exterior. I am one of those people but because of the doctor shortage have not been able to find a physician willing to take on the care of myself and my three young daughters.
Recently, my children and I made a move 1 hour north of the city we lived in and I informed her that I would be making the trek back in order to keep my physicians. Apparently, because of her age she forgot that I informed herand felt jilted. Further exhibiting her unprofessional attitude, this so-called physician decided to close the files of myself and my daughters without informing us, choosing to no longer see us as patients.
I had a severe kidney infection in need of antibiotics and my daughter was sick with a fever and terrible cough... when I called to make an appointment I was told that she was no longer my doctor and that I needed to find another physician in the city where I lived. She then abruptly, hung up the phone.
What is the re-course for this type of behavior? Can this doctor be held accountable for so blatantly dismissing and turning away my family when they were in need of medical assistance? Surely, something can be done about this. Otherwise, what's the point in keeping family physicians and their practices in business... why not use a walk-in clinic for any medical needs?
I am frustrated and disgusted that a practicing doctor can treat people in this manner... what is my family to do now?
Stef
Caledon, Ontario
Canada
0 comments