I ordered Ear Wax Remover. The Company collected my money and two weeks later I received an item I didn't order. This item is packed in a foil without any information what it is and how to use. So, I send an email on 04-03-06, including all needed information, to them. The Company answered:
Thank you for your e-mail.
Please confirm your transaction reciept and delivey details. Also please
confirm what you have received.
After we have received your e-mail, we will look into this matter further.
OK, I anwered this email on 04-04-06 and gave them more information:
First, when I do not have in the next two or three days, the ordered Ear Wax Remover I have to do the next steps against your company.
Second, I've already send you all information you need, see my whole email.
Additional to this, you'll receive this receipt:
Transaction for the value of: USD 42.53
From: Frank Cosgrave & Paul sexton
Merchant's cart ID: blackhead-remover-4987-20060321150122
Authorisation Date/Time: 21/Mar/2006 15:06:08
Transaction ID: 163871699
This is not a tax receipt.""
You're asking me, I should confirm what I've received. When I would know exactly what it is it would be fine. I know only it isn't any Ear Wax Remover. It looks like the blackhead-gun for cleaning the skin, I've seen it on your internet pages. So, you send me Blackhead Gun instead of Ear Wax Remover!
More information for you, see your last email from 03-21-06:
""Thank you for shopping with Clear Skin Concepts. If you wish to access
>>> information about your order, please choose the option on our Website.
>>> Your order has been completed and shipped.
>>> The cartID for this order is: blackhead-remover-4987-20060321150122
>>> Your Details
>>> Name: here was my name
>>> Email: here was my email address
>>> here was my address
>>> WorldPay Authorization: xxxxxx here was a number
>>> Date Authorized: 21/Mar/2006 15:06:08
>>> Date Confirmed: 21/Mar/2006 15:01:22
>>> Shopper Reference:
>>> Dispatch Choice USA & CANADA RUSH DELIVERY
>>> [email protected]
>>> Item Description=2006 Wax Zapper Ear Wax Remover, Wax Zapper Ear Wax
>>> Quantity=1 Discount=EUR0.00 Unit Total=EUR23.00
>>> Tax=EUR0.00 Line Value=EUR23.00
>>> Order Total=EUR33.99
>>> Delivery Details
>>> here was my address"
I received no answer. Than, I send the whole email plus a additional question on 04-05-06 and on 04-10-06: "Hi, I send you this message on 04-04-06. Why haven't You answered until now?
The company didn't answer.