Just took my family and a friend to Debbie Field, O.D. for general exams and a contact fitting. Ms. Field is located at the Walmart Vision Center in Brick.
Her office performed examinations on 3 people, including a contact fitting for a person who currently wears glasses.
While starting the exam one person (we'll call her Jane for today's purposes), she stopped the exam and mentioned that Jane had "shaky" eyes and had this being going on for very long. She was told yes and she returned to completing Jane's exam and fitting for contacts.
Jane currently wears glasses and wanted to switch to contacts. Jane's last pair of glasses were prescribed by PearlVision.
Because we travel, we asked for both the eyeglass prescriptions and contact prescriptions for all persons being examed.
Ms. Field, completed all the exams and then charged me approx. $175.00 for the exams and contact fitting.
As everyone was picking out their frames for their new glasses, Ms. Field was writing out the prescriptions, except Jane's.
She said that she would write the prescription until Jane went to a "recommended" specialist for her "shaky" eye condition. When I said, what does that have to do with her getting new glasses today, Ms. Field said it was "unethical" for her to release the eyeglass prescription because Jane's vision problem may be neurological.
I thanked her for recommending a specialist, but pointed out that Jane currently wears glasses and the reason we were there was to update her prescription so she could see better. I certainly understand why Ms. Field might be concerned with the "shaky" eyes, but, that didn't give her the right to withhold Jane's prescription. Jane is nearsighted and needs her glasses to read in school and drive.
When I asked Ms. Field for the eyeglass prescription and contact prescription, she still refused, saying she would only give it to me AFTER Jane had been examined by Ms. Field's cohort.
Since Ms. Field pointed out the condition BEFORE starting the exam, and apparently felt that she could not prescribe glasses or contacts, she should not have gone forward with the examination and contact fitting. She should have stopped the exam, said that there was nothing that she could do at that point because she was NOT QUALIFIED to prescribe glasses or contact to a person with "shaky" eyes and she should not have CHARGED me if she had no intention of releasing the prescription.
I don't have a problem taking Jane to a specialist, however, I don't think that has anything to do with Ms. Field's services.
The specialist she is recommending is a SURGEON. His office does not due routine eye exams for eyeglasses or contacts. This is not an immediate solution to update Jane's eyeglasses. He cannot prescribe a new eyeglass prescription. This information is found right on his website.
I paid in FULL for 3 prescriptions. I received only 2 and Jane's was the highest priced out of all three.
I feel Ms. Field acted unethically by proceeding with the exam and charging me full price for the exam with full intent of not delivering the prescription. She is not a DOCTOR. I do appreciate her recommendation for a specialist, but withholding Jane's eyeglass and contact lense prescription violates the most recent laws concerning prescribers withholding eyeglass or contact lense prescriptions.
IT IS AGAINST THE LAW TO WITHHOLD A PERSON'S EYEGLASS PRESCRIPTION.
DO NOT USE THIS PERSON for prescriptions. Or if you do, make sure you have the prescription IN YOUR HAND BEFORE you pay.
She is required by law to release the prescription information and refused to do so.