Complaint / review / scam report
The Brick
Think twice before your shopping at Brick

Always think twice before you do shopping at TheBrick. I myself will NEVER buy anything from this store.Last month we purchased a masterbedroom set at TheBrick ;and when the 7-pieces set was delivered, we surprisingly found out that the quality of every piece IS SO DIFFERENT FROM WHAT WE SAW IN THEIR STORE! At the same day, we went to the same store and inspected their DEMO in their store for the second time&the DEMO set is so PERFECT with much much higher quality. Also when we called their customer service, we were informed "NO RETURN POLICY". In this case, we reported all the "IMPERFECTIONS" and made an appointment for their "technician"visiting for inspection. You will never think about their technician knocking at your front door at 07:15 in weekend morning! Now they promised they will exchange one piece (which already had one egde broken at the day of delivery) and will give us some "compensation"for the "IMPERFECTIONS"of the rest pieces. We are still waiting to see the result and will come back and UPDATE later.BTW:we still have our masterbedroom in mess and live in our living room with mattress and mattress box on the floor. BE CAREFUL WHAT YOU GOT MIGHT NOT BE THE SAME THING WHAT YOU SAW IN STORE!
Author: Contact with Author

Offender: The Brick

Country: Canada   Province: Québec   City: Montreal

Category: Furniture & Equipment


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