Hi, my name is Cari Richer & 4 1/2 years ago I bought quite a bit of furniture from the Brick in Sudbury. At the time I also bought the 5 year insurance in case I had problems.
Approximately 1 year ago one piece of a three piece leather living room set started losing the colour on the cushions. I called the Brick & they had someone come & inspect it & ultimately replaced it. We had not been using the other pieces too often before but now had started using the love seat more often & now this piece also was losing the colour. We called & again they sent someone to inspect it & told us they would get back to us. We had been waiting for quite a while & we finally called back & they have now told us that we had to take another kind of love seat as they don't make this set any longer. We disagrreed with this as we bought 3 pieces that match and now they want us to break the set. I had a conversation with the manager who then allowed us to change the living room set to another one with the same value. When we got a call stating they were bringing the new set over the driver told us that they were also picking up the tevevision set which came with the original furniture we bought.
We do not agree with this as it is not our fault that the quality of the leather which we had paid for was not durable and we should not be penalized because the company no longer makes those... and we had taken the insurance in case of any problems.
We would like to get the living room set replaced without having to argue and since the television was part a a deal which we had willingliy paid for we would like to keep this as it is still under warranty also.
You have always advertized being a reputable business... can you see what you can do?
Thank you, Cari Richer 705-920-0648
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