Complaint / review / scam report
CSN Stores
Bad Customer Service, Slow Delivery

NEVER EVER AGAIN - Shipment to Canada was a nightmare.

Was a Christmas Gift!!!

Ordered Nov 16 with a ship date of Nov 23

Screw up at CSN therefore did not ship until Dec 3 (if I had not called they would not have known)

Dec 5 arrives in Indiana via Home Direct

Sits in Indiana until Dec 15 because Home Direct overloaded truck so pulled my package & did not bother to notify my of change

Expected arrival Dec 18

Dec 18 called to find out the shipment was in Toronto yesterday and won't be shipped from TO to Calgary until Dec 22 (Tues) and won't be delivered to our home until Dec 29

Merry Frickin' Christmas

CSN Stores CSR's told different stories depending on who you talked to

Home Direct told different stories depending on who you talked to

CSN won't let me cancel the order and I have to return it at my cost.

Wrote to Mr Drappi CSN Director Customer Service

Wrote to Michele So, Director Home Direct Customer Service.

Will be curious to see if anyone responds

FYI - also ordered a bed frame which CSN shipped to the wrong address and I had to pay my own shipping to get it here before Christmas. AND it was damanged

NEVER EVER AGAIN, especially if you reside in Canada

Should have checked the internet for reviews - knew it was too good to be true!!

CSN / Home Direct - feel free to contact me!!!
Author: Contact with Author

Offender: CSN Stores

Country: Canada   Province: Alberta   City: Calgary

Category: Furniture & Equipment

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