To whom this may concern,
on december 21st, my mother and i went to food basics to return a coffee mate that she mistoke for a vanilla coffee mate, but we had just discovered the night before that the cashier did not give her the receipt and she was certain of this because the store was closing up and the cashier was in a hurry, she purchased items for 102 dollars . we went to the cashier that was there the other day (paula) we asked her very nicely and calmly, she gave us lip service and started shouting at us, i told her to speak politely and then she glared endlessly at us, we asked her for the manager, so she turned her back to us and hid behind the column by her stand and spoke on the intercom while making suggestive hand gestures, we told her to speak when the manager comes and not to try to lie behind our backs, she ignored us. A short man came over who for sure wasnt a manager judging by his unifom, gloves and attitude, he stook his face up against my mother and asked her in a rude and loud manner "WHAT DO YOU NEED HONEY! " .my mother was astonished and told him to call her madam or mam as what hes calling her by is unethical and unprofessionl, he then started to tilt his head towards her and approaching her even closer, she turned around and asked paula for the real manager, i told him firmly "hey, look at me, talk to me" over and over again but he ignored me then finally turned as he was leaving when i asked him for his name and he put his chest out which up until he stopped seemed as if he was going to push me, he said "ITS HUGO, NOT TOO HARD TO REMEMBER RIGHT,?! SHOW ME WHAT YOUR GONNA DO", i told him your going to lose your job thats what, he turned to his colleagues and laughed while he said "TALK TO THE KID MAN", he said this repeatadely, and i am 22 and graduating from architecture at u of t, i replied and said "we'll see whos the kid when your out on the street and cant support yourself or your family. Then came in a guy named boriz, he was extremely cold and saw the whole thing and calm, he said that he couldnt do much since the employees are unionized, he stood cold bloodely to listen to our side of the story as hugo stood 5 feet by laughing with a friend of his . he was going to return the item without the reciept but we had forgot it at home, he gave us a number to call and complain to but every day i called there was no answer and nobody replied to my voicemails, this caused my mother and myself much disturbance over the next week as we do not treat people with misrespect and therefore do not accept to be treated with such rudeness .i hope that action will take place, but i assure you that this is and will cause further damage to your reputation that is already going down hill .many other incidents such as employees being impatient and unhelpful in claiming to be a witness when a customer is rude has occured many times in the past but this time its gone too far.