After waiting in the drive through line up for almost 20 minutes, I was refused service from a laughing employee- was told that if I wanted to redeem the free coupons I had to wait and go inside. I waited an additional 10minutes behind 2 cars and went in. They also laughed about me being upset. The manager laughed as well- when I got even more angry that the item wasn't available (ice cream machine wasn't working) she shrugged me off giggling. I told her if they weren't going to accept coupons thru the drive thru that they should hang a sign saying so on the first menu board so no one has to wait in line wasting their gasoline. She looked at me and said- VERY snotty and loud - "Well, SORRY!!! " and walked away from me without another word. She didn't offer me another option and was very far from sincere or helpful. Because my daughter was sick in the car waiting for her cone, this 30-45 mins was a complete waste of my time and was very upsetting. Never mind the money I wasted on the gas!
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