Complaint / review / scam report
Samsung
Samsung Stacked Drye

WHY I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT!

HERE'S THE HORROR STORY:

Jan 03, 2009

I live in a tiny condo with no place to hang-dry my clothes

and I purchased a stacked washer/dryer from Samsung and 5 months later the dryer stopped heating up.

The clothes would tumble but I couldn't get anything else than air fluff.

May 27, still under warranty, I called Samsung and they told me they would call me back withing 24-48 hours

to schedule a contracted technician to look at it. They never called back.

June 1, I call back and they say I have to unplug the dryer for 10 minutes and

plug it on again to reset it. Say it should work. It doesn't.

I call back, they say to try it again but for 30 minutes this time. It doesn't work.

They tell me AGAIN they would call me back withing 24-48 hours

to schedule a contracted technician to look at it. They never called back.

June 4, I call back asking to schedule a repairmen ASAP.

June 9, the subcontracted local servicing company sends 2 guys over to check it out.

They can't find the problem. They take away the dryer to their lab for further

examination.

June 11, they bring the dryer back, and say it SHOULD be ok. They leave.

I try every setting available, simply doesn't heat up. I call back and tell them it doesn't

work. They tell me they can't do anything else and will mark it as "not serviceable"

so Samsung can send a replacement.

June 12, I call Samsung for a replacement. They said I don't qualify, the dryer is

still being serviced. I argue that the servicing company SAID cannot do anything more

to fix it. They say they will call me back within 24-48 hours. Guess what? THEY DON'T.

June 16, The servicing contractors leave me a voice mail to tell me they have the part to fix

the dryer.???? WHAT??? I call back, ask why they didn't close the ticket in Samsung's system.

They say they will. They seem very confused..

June 17, I call Samsung and ask for replacement since ticket should be closed by now.

I get put on hold for 20 minutes. (I found later that in the meantime

they called the servicing company to convince them to find the problem)

They get back to me and tell me that the service company has found the problem and that will come and fix it.

I tell them it won't work 'cause they spent a day on it and couldn't figure it out. Samsung says it's 99.9% sure

they will this time.

June 21, Unsurprisingly, the service company comes back is NOT able to fix it.

June 22, I call Samsung and ask them TO SEND A REPLACEMENT NOW! They say they will send

the request to the department and call me back within 24-48 hours. GUESS WHAT? They don't!

June 26, it's been a month now and I spent probably a total of 6 hours on hold over the phone

with Samsung without my replacement dryer being shipped. I've had to re-tell my story all over again

each and every time because nobody keeps track of any details or who spoke to me the last time I called.

I verified many times they had MY phone number and it was correct, just to be EXTRA SURE!

Now I call back Samsung and they tell me the service company still hasn't closed the ticket.

I call the service company and they tell me they did close it.

I call back Samsung and told them they did.

They say they will call me back...by now you should have guessed they didn't.

July 2, I call back, they say it's written in the system I'm set-up for a replacement.

I ask when? they don't know, because the department is not yet ready to get a unit from the

warehouse.

July 3, I call back, they say they will contact me starting next week to set up a delivery date.

They never called.

July 8th, I call back they say the woman in charge of the replacement is gone for the afternoon.

She will call me back tomorrow.

MORE THAN ONE MONTH LATER, I STILL CAN'T DRY MY CLOTHES AND DON'T KNOW WHEN

I WILL EVER BE ABLE TO. They never return calls, they are clueless and when they're not

they don't tell you the truth. It seems like they want people to forget about it and buy another one.

What a bunch of losers... I bought a new LCD TV last week and guess what? It was NOT a Samsung.
Author: Contact with Author

Offender: Samsung

Country: Canada   Province: British Columbia

Category: Electronics and household app.

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