Purchased a " pay per day package with evenings and weekends and texting " as I was having a difficult time understanding the available packages and wasnt happy with previous package.
Purchased this package at 8:47 pm, it was "discontinued" at 6:25am, 10 hours later.
In talking with Ryan in the Philippines for 42 minutes, (telus mobility ) he couldnt answer me why there was $10 subscription fee deducted from my account, nor why there was $10 added to my account for a "promo credit top up"
Ryan eventually hung up on me, I gave him the benifit of the doubt having worked at various call centers, I always called back a disconnected caller, I called back to Telus and got Allan, I asked for Ryan and explained that I was working with him for 42 minutes, he was very rude and short, would not let me get back to Ryan nor a Manager.
After 20 minutes with Allan, I asked him where does it say, when I bought the package that "1day = 10hours ) and why was I not sent a notification, instead I was unknowingly charged for calls and texts for the next 14 hours of what I thought would be the end of my 1day package .
I went to make a call at 7pm, 22 hours into my day long package and informed my account had a $0 Balance .
There was $21.50 left on my account after adding $25 and purchasing $1.50 account, do that math??? not only did they take $21.50 there was also the previously mentioned $10 promo topup, so I chewed threw $31.50 all in the time period of being on a 1 day package, after spending over two hours on the phone with vague answers and shitty english speaking reps, i was "lucky to be given 5 days unlimited " even this is not correct as I can not call out .
my dear god, my $31.50 could have had me 30days service!
I get 5!!
After asking Allan to show me at least where the fine print is in buying a 1day package at 8:47 pm and oddly expires at 6:25 am, Allan gets upset and tells me it was suppose to expire at 12:01 am, but still cant guide me online to where this is explained . I wanted to speak to a manager or would settle for $21.50 credit .
He too hung up on me!!
Unacceptable Guys . This type of miss guidance and lack of CS will not get you to the top and result in failure .
Thanks for listening!