» Electronics and household app. » Complaint / review: Allure of the Seas - Lost my camera | #6418

Allure of the Seas
Lost my camera

Royal Caribbean Cruise

Allure of the Sea commencing on February 27th 2011 from Fort Lauderdale

Cabin 7139

Re: Cannon Camera belonging to

Gabriela Nastase

425 St Sulpice

Montreal, Quebec, H2Y 2V7

TEL: (514) 288-5252 ext 112

FAX: (514) 288-7479

[email protected]

For the first time of my life I decided to go on a vacation on the world’s largest cruise ship, Allure of the Seas. I was looking for a relaxing enjoyable vacation, and very good memories.

On December 2010 (as a gift for Christmas) my husband gave me a Cannon Camera which I was dreaming about for a very long time. After studying intensively the instruction book, we decided to take it with us to immortalize all the wonderful moments of our first vacation on a cruise ship.

During the day we used to take pictures of every activity we had and at the end of the day we verified all the pictures taken in order to make room for more. Everybody on the ship seemed to be very nice and friendly and the crewmembers that we asked to help us with the pictures were very helpful.

On March 5th 2011 the last night of our cruise we attended the Chef’s Table, where we also took some pictures of the presentation of the dishes and of my husband. That was the last time when I used the camera. The next day we left the ship at around 11.00 a.m., in Fort Lauderdale.

On the very same day at 1.00 p.m. having checked in to our hotel room in Fort Lauderdale, we discovered that the camera was missing. We both tried to remember when we used it for the last time or where it was left before departing the ship.

We reported the missing camera right away but unfortunately being Sunday afternoon the office was closed. Next day we called again and the operator advised us to wait for a few more days until a list would be made with all the items lost on the ship.

On March 10th 2011 my husband received a phone call advising him that the personnel of the cruise had not found.

You cannot imagine my disappointment and grief.

All my nice memories were there…my entire vacation, my happiness, and joy were all the pictures taken.

Now I cannot show any of them to people that I love, to my family or to my colleagues.

Furthermore, the loss occurred in the last 24 hours before departure and my feeling is that I left it in the Chef’s Table restaurant, after the end of our dinner or in my cabin number 7139.

I still cannot believe that it was lost and not found ….

Needless to say that this bad experience has colored my entire vacation and mood.

I still hope that the person who found my camera will be deeply touched by the nice pictures and my smile and will return the camera in the very next future.

I also would appreciate it if the ship’s security could make an effort to see if the a Canon camera and its black soft case can be located, specially since the loss occurred within the last 24 hours of the ship landing in Fort Lauderdale

In pain and very disappoint.

Gabriela Nastase

[email protected]


Company: Allure of the Seas

Country: Canada   Province: Québec   City: Montreal

Category: Electronics and household app.


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