This is regarding my purchase of an LCD TV from MDG Computers store in Whitby, Ontario.
On May 29th, I took delivery of a 40" LCD TV from MDG and when it was installed I noticed that there was a bright red dot on the bottom right hand side of the screen, which is categorized as a "stuck pixel".
This is a high definition TV and this bright reed dot looks like the targeting site from a sniper rifle glaring at you every time there is a dark background on the screen. Needless to say it is an annoying distraction especially when trying to watch a movie or any program through this TV set.
Calling MDG Whitby store got me the old, 'there's nothing we can do" you need to talk to head office. Calls to head office were handled with "there's nothing we can do, this is a matter for the store to handle". And so the back and forth calling and lodging of my complaint goes. I also was told that this is within normal standards and that we should expect some lCD TV's to have stuck pixels. Certainly a bright red dot in the middle of your TV screen may be acceptable to mdg, BUT IT CERTAINLY IS NOT FOR VIEWING.
Next steps was to call the manufacturer, VisionQuest. They were pleasant enough but again the pushed back and set this was a matter for MDG to resolve. They did offer some assistance and help in trying to "unstick" these pixels with a software program and trying various techniques, such as rubbing out the pixel, but these efforts did not work.
It has now been one month and not a peep from MDG about my complaint and some courteous were still looking into it from VisionQuest.
It looks like my expensive TV is a victim of the old buyer beware caveat, especially when dealing with MDG.
Buyers should be made aware that MDG does not really stand behind its product once it has crossed the threshold of their shipping dock. Consumers should seriously consider buying from reputable retailers that stand behind their product and actually believe in customer satisfaction.
Only a replacement of this unit with one that has no "stuck pixel" will make this buying experience satisfactory. Stay away from MDG folks, especially when buying big ticket items.
Roland Aucoin
11 Inverary Court,
Whitby, Ontario
905-999-2824
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