» Computers & Services » Complaint / review: - Customer service | #11529
Customer service

Beware: these people have no regard for providing the customer what they want.

I needed a glossy finish replacement screen for my netbook and when I couldn’t find one listed on their website, I communicated with them and they directed me to a matte finish product. I pointed out my need, mentioned the product they referred me to was not the right one, and reaffirmed that I needed a glossy finish. At this point they asked, and I provided, photos of product number identifiers of my broken screen.

They responded with a link to a product that they said was the screen for my netbook. I ordered the product and paid (including approx. $35 for Fed Ex delivery) via credit card. When I installed the screen, I found out it was a matte finish. After a series of notes via their website, they became increasingly cheekier and basically told me it was my fault for ordering the wrong unit. They offered to take it back, charge me a restocking fee and made provisos about the screen being essentially in mint condition i.e., no fingerprints. They threatened me with collection action if I charged back the purchase to the credit card company.By this time, I had lost all confidence that I would be treated fairly if I returned the unit and I would be out the cost of returning the unit.

Do yourself a favour, shop elsewhere with reliable vendors who care about their clients and not just about moving product out the door. ScreenCountry doesn’t care about you so don’t give them your hard-earned money.



Country: Canada

Category: Computers & Services


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