Four and a half years ago I purchased a Maytag Neptune front loader washing machine - and the nightmare began. I did purchase an extended warranty which is the only reason I kept the machine. It has been nothing but trouble, many service calls, many new parts. It would not spin out a load with more than 2 bath towels or 3 pair of jeans, it shook so badly we have cracks in our wall and ceiling and it had a bad smell inside, despite numerous cleanings. Things got worse when Whirlpool bought Maytag and the service nightmare started. In May it took me 5 1/2 hours to finally arrange a service call. Many times I called and was put on hold, hung up on, given the wrong numbers etc and finally got the call arranged only to find out they had not put the warranty information in the file so I had to start again. That call was a new pump and a new seal. It worked for another couple of weeks and died once again.
I got jacked around again by Whirlpool and the warranty people. If there intent was to make me give up completely, they won. Although this pc of junk still has a warranty on it, the garbage people will pick it up on Wed and take it where it should have gone a long time ago - the dump! I now have a new LG washer and dryer and love them. They do not shake at all and they spin out even large loads. I do not have to deal with Whirlpool ever again, which make me very happy.