In January 2008 I signed a 3 years contract with Rogers for the new Blackberry Pearl. The slaes person assured me that this phone will work in Korea, China and Mongolia where I do Business and travel often.
The Map showed showed most of the world.
during my First Trip to Korea, the phone did not work, in most of China it did not and only in Limited areas in Mongolia it worked.
When I returned Home in July, 2008 I complained to the store where I purchased the Phone, they said I mist contact Customer service, I did only to be faced with rude and arrogant person, I started writing email to the corporate email address, the answeres were not addressing my problem, I than Talked to a supervisor, and was told to address this in writing, i told her I did, no answeres to my direct questions were received.
I then wrote again and I have copies of all the emails.
I asked A- Cancell the service, B- Unlock my Phone so I can Use a SIM Card from the countries I travel to
The answer was nop, Can't do
I then asked to reduce the service to the minimum, was told the store can do it.
Went to the store, was told, the Only Minimum is $20 a month and only via the toll free #.
I got sick of them all and the very high charges the impose for even texeting to Aisa, I wrote the another email to be faced that I Have to Pay $400 cancelation Fees even when they do not cover areas, they do not service and advertize that they do.
I travelled back to Asia and now Have a local Telephone that takes SSIM cards for the countries I travel.
For the Last time I send and E-Mail from China requesting to Cancel the service here is their Answer:
E- Mail Can not do it must do it myself or by a # that do not work or from a PHONE that do not work from where I was.
Korea and other areas, are nbot included and I am to get a local Phone WOW how blatent arrogance that was, and Oh, they are not responsible, not even a sorry.
I must Pay the Bill or, else, and this followed by Cutting the service and requesting activation fees for a PHONE that is 100% useless!!!
Then, they Called my wife harrassing her for payments which I did to keep my Good Credit rating.
There Must be a law to stop this big company from such actions and be responsible to say sorry, and make their rules to match cirumstances that from the bigining they were missleading when the product and services were sold.
If any one out there has similar experiences with Rogers, or have a legal remedy I will appreciate the answer.
I hope the Law will Catch up with them soon.
Thanks
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