It is impossible to overstate how bad the customer service is at Sears. I've been very patient, did things the correct way by calling their service line and waiting over an hour etc etc. Repair people who were supposed to show up and didn't, hours on the phone with them trying to get them to fix my new dishwasher. Four or five service calls later (they could have given me a new machine with the amount they've spent repairing it) and finally, they refused to resinstall my dishwasher yesterday saying it was improperly installed in the first place and that's what caused the problem. Actually, they were the last ones to take it out and reinstall it (twice) so they did it wrong! I had previously written a letter to the President about my problems, and tried to get some satisfaction through that avenue. No response received, nor do I ever expect to get one. These people do not care. You get stuck in their voicemail system forever, passed along to others who pass you along some more. AFter waiting on the phone an hour yesterday, I was told they would not be back to install my dishwasher, it was my fault and if I wasn't happy I should write a letter to the President. Not one single person in that company cares about the customer. I am done with them and will NEVER purchase another thing. It is my mission now to make sure the senior officers and the board of this company know exactly how their customers are being treated. I have never been on the receiving end of such appalling customer service in my life.
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