Complaint / review / scam report
Sears Canada
Misleading consumer and very poor customer service

First Sears tells you for $200 you get delivery, disconnection and removal of your old dishwasher and installation of your new dishwasher. Next you tell them if the old dishwasher is taken out of the equation as they had told you it costs $$$ to dispose of it properly they take $14 off the $200 charge because there are parts required for install then the installer shows up and wants extra $$$ for parts because that is not included. It happens every install he is faced with angry customers, so you call the sears employee who mislead you even with specific questions. She behaves surprised like this has never happened before. Four days later she leaves a call me voice mail at your house in the middle of the day rather than call your work. I have to wonder when they became so downright terrible with customer service but I

suppose it is good timing before I buy the rest of the upgraded appliances .

What a stupid move I hate your values and ethics and will not purchase anything else including bringing the seniors there to shop. Hope that 30 some additional dollars over and above the couple of hundred dollars for delivery and installation was worth the loss of me and the gain of my effort to spread the word about this bad salesmanship and bad service.
Author: Contact with Author

Offender: Sears Canada

Country: Canada   Province: Ontario   City: Ottawa

Category: Electronics and household app.


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