Complaint / review / scam report
Sears
Suggests that I sell my lemon of a dishwasher or choose to not get it fixed again!

For the 2nd time in 2 years, my dishwasher has broken with the same issue. The clean light flashes but I can't cancel it, or start a load. Last year when this happened the outsourced tech told me that it was a relay or some other electronic component that could be quite expensive to fix. Fortunately the fix that he did worked... until yesterday.

We bought the house with the dishwasher in it so calling the service department is a frustration because the dishwasher isn't registered to us. (BTW, the dishwasher is 3 years old).

I have been on the phone now (may as well type as I am sitting here on hold for the 3rd person that I need to speak to) for 52 minutes.

The first agent, a repair agent, asked for my phone# and then told me that I bought 2 dishwashers, one in 2000 and one in 2007. I told her that I didn't buy this dishwasher, it came with the house. Lots of run around later... suggestions include trying to track down the person who bought the dishwasher to see if there is a warranty (apparently she can't tell)... not getting it fixed... seeing if someone in customer service could help, I was transferred to customer service.

I explained that I didn't want to pay to have the dishwasher fixed again. I obviously need it fixed but there is something wrong with it, if it breaks 2x in 2 years. Suggestions from Shareen include selling the dishwasher, not getting it fixed, paying to get it fixed, maybe seeing if we can get an extended warranty but she doesn't know if we can (that's a different department). I said "why would I not get it fixed, it's no good to me broken" and "how could I sell a broken dishwasher" and "this isn't a solution, I want to talk to someone who can fix this for me" and then I told her that if I dont' get a resolve I'd start posting comments and writing letters.

She told me that she couldn't do anything and she was transferring me back to service. I asked her to stay on the line with me and explain everything. 10 min later (or thereabouts) she came back on the line and said she couldn't stay on the line with me anymore. I asked for her supervisor to stay on the line with me then, she conveniently said "when you speak to an agent in service ask to be transferred to the supervisor" and click, gone.

Since when did dishwasher's become disposable? Since when did solving a problem include a suggestion not to get it fixed or just to sell it... broken?

The longer I sit here on hold, now I'm over 1 hour since I picked up the phone, the more ticked off I get.

Why can't anyone help? Why do I get the feeling that even when I finally speak to a supervisor I'm not going to get a resolve?
Author: Contact with Author

Offender: Sears

Country: Canada   Province: Canada
Site: sears.ca

Category: Shops, Products, Services

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