I'm writing today to express my dissatisfaction with the service department in the Montreal area. I sent them a GL2 (I have purchased 3 in the last 3 years) that was having very minor problems with pixelation showing up in recordings. The camera was 'repaired' fairly promptly, but it took way too long to get the camera back. I called 2 days after I sent it. The man who answered the phone said it was being looked at as we spoke, and to call back in a week for an estimate. Well, I wasn't waiting a week for an estimate, so I called the next day and of course an estimate was ready. So why was I supposed to wait a week? They 'repaired' the camera and called to say it was ready for pick-up. I told them it was to be shipped to me, not picked up. A few days later they called to say that they hadn't shipped it yet because my postal code was wrong. I gave them the correct postal code. When I hadn't received it within a couple of days, I called them. They told me it was ready for pick-up. I said that I had told them a week earlier to send it to me, which they finally did. I didn't use the camera right away, but when I did a couple of weeks after I got it, I noticed the camera, which I paid $270 to have 'repaired' was actually much worse than when I sent it in. When recording, large blocks of pixels shift around the screen. If I'm using a previously used tape, I can see parts of the old footage in the background. When using a new tape, I get the same blocks but have also experienced a LOT of problems with small pixels dancing around the screen. it seems to only happen in the first 5 minutes of a tape, then it clears up. I'm using premium quality Sony Digital Mastering Tapes. I called Canon today to ask if they offer a rush service when the problem was caused by them. A very unfriendly person who obviously hates his job told me that they do have a rush service, 15-20 business days. Well, that's the same time frame I was given for the initial repair, so he lied to me. I can't be without this camera for that long, so I'll be purchasing a new camera... a Sony, to go with my Sony tapes. I suggest Canon offer employees a higher hourly wage. That way they could attract decent, service-oriented workers. This GL 2 was my last Canon product.
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