I have been a fido customer for the last four years almost since I was 16 going on 17. The reason why I got hooked up with a phone from fido was because my parents moved me to the farthest part of my region and i wasn't able to call my friends that were on the other end without paying long distance. The way fido works in my area is that they use the main town which is Oshawa as the source for their numbers, which means everyone in Durham Region, gets an Oshawa number because Oshawa isn't long distance from anybody.
Not knowing this, I got the phone and I asked her if I was where I was, which wasn't long distance from Oshawa, if I would be able to call the areas i wanted to call without being charged long distance. The woman said I wouldn't be charged because I was not long distance from Oshawa.
So I signed myself up for the contract and for the first while I was good. I didn't get charged for the areas that I had asked and I was enjoying my fido service. Then halfway through my contract, fido starts charging me, for what I was informed to be local calls. Everytime I tried calling, I would get a rude representative and put on hold and disconnected. I mean whether or not I was polite, rude, yelling, or calm they did not care. So this went on and I was paying on average an amount of 100-400$ per month.
Every time I called it was the same thing. And I had to pay up because I wasn't about to let them ruin my credit before I went to university. I finally just assumed that they changed the networking and didn't tell me about it. I started school last year I'm at York University taking a double major in professional writing and cognitive science. I am looking to be an international lawyer.
So anyways, I recently had two phones set up with fido because i was commuting from where I lived to toronto, and with one phone i was getting charged a lot for roaming (which was my fault) on top of the local calling i was getting charged for. So i got one phone that was a toronto phone and a durham phone. I ended up paying a collective amount of 700 dollars because of all the confusion with having both phones and being a student i was struggling with it so i gave one of the accounts over to my father.
While I was speaking with a representative. She was explaining to me how the fido networking works and informed me that they do it by regions and everyone in durham region has an oshawa number. I was trying to get a number fromw here I lived so I wouldn't be charged for roaming. THEN she told me that I wouldn't get charged for roaming because NOWHERE IN DURHAM REGION is long distance from Oshawa. Which was what the lady who told me prior to getting my first account told me.
So I was like, if that's the case then you guys have been overcharging me for the last three years. I've complained about it and nobody did anything for me. And she said that she could look into issuing me a credit. But if I 've been paying an averaged of 100-400$$ per month for the last 3 years when I should've only been paying 30 I want My CASH back, i calculated it, and it averages to roughly 6000 dollars in my head. So I was like well then I want my money back. And she pretty much stumbled over her words and rushed me off the phone.
I called back explained it to the other guy who told me he'd check then told me his screen was frozen then gave me another number. customer relations. I spoke with her, and i was being POLITE even when they frustrated me because I really just wanted to get my money back and I didn't want them to give me problems, and the woman was just being fake with me and then pretty much told me that she could only credit me the last month which was 35 dollars! because by then I had taken a vow to stop using my phones. I mean from 6000 to 30 dollars.
I got upset and asked for a number to someone who could help me because she wasn't doing it then she got rude with me. and she wouldn't give me a number. I told her I didn't call to be disrespectful or to yell or scream and that I just wanted to get my money back. She kept being rude to me and I was like please just give me the number to head office and she said NO, like full out, and told me to write an email.
I was so upset I hung up and went and wrote an email that I'm sure isn't going to get me anywhere. I'm really devastated because honestly, they admitted to screwing me over.
I want my money back! And I have all the tools available to me to make sure that people know what they are doing. I wrote in the letter how I only just want my money back and how my school has a population of about 60, 000 students my age and with my major I have the ability to put an article in the school newspaper which EVERYONE reads because it's in direct relation to us. And that I was going to do everything I could to ruin their revenue. Although I want to be a lawyer.
I have no idea what to do to make them give me my money back. I don't want stress and I don't want hassles I just want my money. So if anyone is interested in helping me negotiate with them I am willing to do all that is necessary to get them to pay me back.
This is what I want: if someone can give me feedback as to if this is just a fantasy I would like it
i want the 6000 dollars they owe me. I want every sent of every invoice back for them having screwed me over. plus one thousand dollars for every year that they have ignored me and my complaints.
Then I want them to pay me an extra 10, 000 dollars to not go out of my way to publicly display what they did to me. They probably think that i can't do much. but if I'm starting with an amount of 60, 000 people, at my school, who all go around and spread what happened, People in toronto are going to know. I mean 6, 000 dollars is a lot. I worked this part time job and all my money went into my phone because of these people.
So if someone could guide me in the right direction. I would SOOO APPRECIATE IT
Rachelle
Newcastle, Ontario
Canada
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