Worst company I have ever dealt with.
I was an iphone 3g customer and ordered a 3gs back in AUG 24 and way promised first that the phone would arrive on sept 11 then oct 03. The sales rep that i placed my odered with that day confirm that I would have a total of $300 dollars taken of my bill (2oo from FIDO dollars and 100 form there 3g customer promotion)
Well an iphone did arrive on the 11th but for my sister who is a rogers customer (she ordered a week after I had) A quick call to customer service confirmed that since Rogers held a bigger account with Apple their customers get first dibs. Again he confirmed my phone will be delivered by Oct 3 and with all the price adjustments.
Come Oct 3 my phone didn't arrived and since I was still dazed from my trip to Vegas i sent in an email instead of calling. Waited till oct 10 and finally got a reply back from fido csr Brandon. Who claims my iphone was relieved and singed for on Sept 11. even gave me tracking number. ( in your face says Brandon) Another call to Fido Crap-SR questioning why the iphone that was supposed to be mineworks on the Roger network and why i have never been charged for the phone. cleared that up really fast and was promised again i would receive my phone no later than Oct 22 with all the price adjustment. Also it seem as CSR Brandon had put down on his notes that i had called in earlier that morning and he had talk to me on the phone for half an hour clearing the problem up - very unethical &-lt;br />
Wishful thing had kept me waiting for this long and again was disappointed when my phone did not arrive.
I swear i much have called in to customer service 5 yesterday. The first i was put on hold for a good 45 min before i have to hang up and call again. The second time to my surprise i got a pleasant CSR Kieth nice guy, ask for him if you ever have to call. Keith explained that the sales person back in Aug never put in order for me - funny how the csr's i talked to after aug never advised me of this nor put in an order for me - Again was promised that if i was to place an order now with him i was still to receive all my price adjustments since i had tried to make an order back in Aug.
Had the pleasure to talk with supervisor Tammy afterward, who felt it was her responsibility to shield her company from accepting that this was their fault. She claimed that they were not taking orders in Aug for the iphone, that i myself had provided the reps with the tracking number for the phone which arrived in Sept, and that since I am ordering now I am not eligible for the price adjustments from before. I explained to her that they were taking order in aug but just not processing them till the phone arrived, that the tracking number that was sent to me by a Fido csr, and that from consumer point of view this is totally unacceptable, how they were not taking any responsibilities for their faults. She retracted her statement that I was not to receive the additional discounts for my phone and said I have two options. I can order with them now and my phone will arrive by Nov 18 or I can pick it up at the store and have they put the price adjustments through with when I pick it up. My reply was, you are telling me to wait for another month to get my phone and take your word that it will be delivered this time. She was like why would I lie to you come on imp a supervisor here. – I almost wanted to puked –
I end taking the second option and located a store that did have my phone in stock, but was told that they may run into a problem with using my fido dollars at the time of purchase since I need to add a data package for them to do so and that a call to customer service to have them override that can clear things up for me. I advised him that that was not part of *Fido Rewards iPhone 3GS promotion* that I was eligible for at the time I ordered. Any how I called customer service once more to have them override the problem and was promised again that all my discounts will be applied. Arrived at the store and was disappointed once again after the store rep talk to a csr and explained to me that he can apply my fido dollars but cannot guarantee that it would go through. So I’m at home with my phone and have to wait till tues to see I what I was promised since aug with every rep I had talk to goes through. If not I’m going to cut all my options and downgrade to the lowest priced plan I can or just cut my plan and go with TELUS when their iphones arrived next month.
Really don’t know why I believe the csr this time around since I was lied to so many times when I originally purchased my 3g in last year. Lies about how I can get it at this certain price if I went with this plan or how I can cut my data option with a cancelation fee with I went to another plan with data. It seem that the company encourages it CSR’s to make up anything to get the customer to buy and afterward they are bounded by a contract so what can they do.
Sorry for such a long post and not making sense at times I just had to let this out
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