My name is Howard Mitchell. My address is 121 Av Brock South, Montreal-Ouest, QC H4X 2E7. I have a service contract with you for my home oil fired hot water heating system. You changed the circulating pump yesterday and charged me $802 because this pump is not covered by my service plan. You charged me $535 for the pump and $149 labor. I found out yesterday that for $100 more a year, I could have had the pump covered under the protection plan. I was never offered this option. The online price of the pump is $250 and that includes a brass impeller instead of the plastic oneyou installed yesterday. The worst of it is, I really only needed a new coupler for the pump, which retails for $22.95. I figure you ripped me off for at least $600 dolalrs. It is totally absurd to charge $800 to change a pump like this. What really tees me off is the fact that I had no choice - the plumber was already going to charge me $149 for his VISIT whether I purchased the pump or not. I SHOULD HAVE HAD A CALL FROM A SERVICE REP BEFORE HAND EXPLAINING THE COSTS AND MY OPTIONS, BEFORE SENDING THE PLUMBER TO MY HOUSE. AND i SHOULD HAVE BEEN INFORMED A LONG TIME AGO OF MY OPTIONS FOR GREATER COVERAGE ON MY SERVICE PLAN. Unfortunately, I had little option but to go ahead with the replacement because I had had no heat in the house for 4 days (that's howlong it took Sears to respond to my 'No Heat Emergency' call).
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