I purchased a silver birch just under a year ago. I left the tag on the tree so as that it could be identified just in case it didnt grow. Unfortunately it didnt survive. I tried to get a replacement this week May 2007 but was refused because I didnt have the receipt. I would like to point out on the huge signs in the stores it states" All live plants guaranteed for up to one year."Not a mention nor an inkling about keeping the receipt. Not only have they lost a 10, 000 dollar a year customer but I will tell this story to everyone I meet. This IS Misrepresentation and False Advertising!!!
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