Enbridge has just updates and installed a new gas meter for my house. They left a notice on my door stating that I have to call them to book an appointment to restart the service and reignite my pilot light. After work, at 4:30, I called them to schedule my 4 hour window. It is now almost 10, and they still haven't arrived. So, I called them to find out what was going on. Apparently, there was an emergency. No one called to inform the customers sitting at home that there was a delay. No gas equals no cooking, and no hot water! I filed a complaint to no avail! So, I sit here and wait until someone comes. Hopefully, it'll be before midnight as suggested by their front of the line customer service reps.
Their customer service offers absolutely no compensation for wasting their customers' time. Since it's night time, there are NO managers available either. So, it's ok to waste my time, but not ok for us to use their time! ENBRIGE does NOT deserve a monopoly on gas! SHAME on them!
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