Purchased via Internet 2004. Distiller arrived the day my husband died. I hired someone to install it. After reading the 'instructions'.. none.. he could not do it. We tried calling them. They were not returning calls. I called again and said. I did not want the memory.. it is still in the box. He wanted an outrageous 're stocking ' fee.
I purchased a smaller counter top distiller from them. When calling for information he made fun of me, ridiculing me. I tried ordering filters and received the same cruel angry man "why are you calling me? " arrogant ignorant attitude.
This outfit has many names. I am shopping for a distiller again.. and it seems so many sold are though him, the filters must be ordered from this frightening man.
One man in New Jersey claims he does the importing himself and supervises China. One must order filters from the man in Toronto.
Stay away from these people. I lost money. I was treated very badly. I never used the large one. The small one works, but I never ordered filters again because of the shabby attitude.
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