September 25, 2007 my mothers furnace was not working (she is over 90 years old). Pro Gas & Heating was the only company she could find to come over that day to service it. Manj Bains (listed on his card as a B Ticket Gas Fitter) and an associate came in and started the furnace but told my mother that the problem was a melted heat exchanger and it could be leaking carbon monoxide. The furnace was dangerous and she needed a new one. The first available date to put a new one in was October 11 but they would come immediately if it quit again. She put a 50% deposit down ($1350.00). October 11 came but no-one arrived to install the furnace. My sister phoned to find out what was going on and was rudely told by Eddie (who I assume owns the company) that she should read the contract if, in fact, she could read. Then hung up. It is impossible to hold a civil conversation with Eddie, as I would find out.
We decided to do some research and found that there were other problems with Pro Gas & Heating. We have since had two other reputable companies look at the furnace and they concur that there is nothing wrong with it other than it is in need of a cleaning. I have contacted Eddie and he refuses to refund any money even though we are willing to pay a service fee since they did come over and start the furnace.
Eddie is so good at invective response that I can only conclude that he makes this kind of fraud a habit. The furnace is now fine and I dont expect to ever see any of the money but I would like to keep other people from falling victim to the same con.
Michael
Burnaby, British Columbia
Canada
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