I installed a bathfitter tub in May of 2002. They cracked my tiles and left the old drain mechanism in my drain, my tub also leaks. Bath fitters have come out to the home 3 times, once put caulking on the cracks and I email a letter telling them it looks aweful.
When they came back out to the home they told me my walls were soft and if I bought a surround unit for $750 from them they would not charge me taxes. I do not think this is fair because I did not crack my tiles. To dated no one has even checked out why the tub is leaking and damaging my walls and it's been 10 months.
I have email bath fitters 3 times and keep getting the same response, they will forward it to customer service.
I have called several times and the owner never seems to be in nor does he return my calls. Now I really feel ripped off