Canada-Complaints.com » Construction & Repair » Complaint / review: Enbridge Gas - Customer Service & Billing | #10456

Enbridge Gas
Customer Service & Billing

Short quick out line to my story. Purchased a house in Feb 2010, got my first bill from Enbridge in March... checked out the bill as it was astronimical, so went a checked the meter reading (it says they did a reading on the meter on this bill.) Ironically enough it was far less than what I was billed for so I called and they opened a case. Gave them the meter reading, and they said they would send someone out right away to ensure I had given the proper reading (ok to second guess my reading, but its just 5 simple numbers on my meter)

So jump to April, May and June... still getting bills on all 3 months, all with estimates and each time I call to correct the issue because they are charging me for over 300 cubic meters each month, and I used less than 100. I get every excuse given to me about why its still not correct nor has my case been resolved. I've been told the meter reader could not open the gate, I've been told there is a dog in the back yard, I've been told they were once told they were not allowed on my property, I've been told that its hard to use the new computer / web based system and now today get told that it could take another 3 months to resolve. All the meanwhile my account billing has been suspended till this is resolved (because I refuse to pay 600 dollars for gas that I have never even used) I have been proactive in trying to rectify the issue, as well as not get dinged with a $600 bill. I've giving them actual meter readings each month since I got my first bill and still no answers. The case is still pending.

So four months and still no resolution, I know I would get fired for not doing something for over 3 months at my work... how the hell do they get away with this?

Date:

Company: Enbridge Gas

Country: Canada   Province: Ontario   City: Toronto

Category: Construction & Repair

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