Complaint / review / scam report
Dell W706MC 37 in. HDTV LCD Television
B/W pic no service

We bought a Dell LCD TV just over 2 years ago. Just as the warranty expired, the picture started going black and white. The colour comes back sometimes, but there's no predicting when. When we bought the TV we were told how LCDs last a long time - which they do, when made properly. Now we learn that Dell no longer produces TVs themselves because the ones they were selling when we bought were such garbage - made of parts from more than one type of TV! Technical support can't help -we've tried what they told us to do - and there's no Dell support technicians we can take the TV to in Canada. From what I've read online from other Dell customers, help is NEVER available in the country you're in - we talked to everyone from India to Louisiana. Kept transferring us back and forth, stalling with b.s. questions. It's been a royal run-around, and now we're learning that to repair it - if we can even find a place that will touch it - could cost from $350 to $700.

All the promises Dell made were lies. There is NO customer support, extending your warranty will cost you a lot and still doesn't guarantee help, and if you want to someone in your country about it- good luck. The operators are uninformed, and many speak English at a VERY low level. This company should be run out of business.
Author: Contact with Author

Offender: Dell W706MC 37 in. HDTV LCD Television

Country: Canada   Province: British Columbia

Category: Computers & Services

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