Complaint / review / scam report
Bell Sympatico
I worked for Bell Sympatico

I just feel the need to tell people the truth about Bell Sympatico. I worked for Bell Sympatico as a "technical support" person. Let me tell you a few things about what I had to do to keep my job - my purpose was not so much to solve internet connection issues but rather to get money from customers. Cute things like "mistakenly" setting customers up for services they didn't want to subscribe to, but the worst was KNOWING what was wrong - mainly spyware related problems - and not being able to tell the customer the truth.

Why you ask?

Because they wanted us to convince their customers to subscribe to THEIR software - instead of the FREE software you can

download. Usually it was $5.95 a month each for antivirus, antispyware and so on. To get the free stuff (which works fine,

updates are free - its great! ) just go to www.download.com and look on the right hand side for "MOST POPULAR SOFTWARE" - look for

"AVG Anti-Virus Free Edition",

"Ad-Aware 2008",

also do a search of this fine site for

"ZoneAlarm Firewall (Windows 2000/XP) 7.0.362" and "CCleaner 2.07.575" - this will give you great protection at no charge.

I remember how I cheated customers and betrayed their trust all in the name of keeping my job. I once convinced a customer that

the problems they were having were due to having Norton Antivirus installed on their computer. I told them that it was such an "aggressive" program that it was placing a stranglehold on their computer and that uninstalling this antivirus and

downloading Bell Sympatico's antivirus would resolve their problems - you see, Norton Antivirus won't allow the installation

of another antivirus program - so to do so one must uninstall the Norton Antivirus - LEAVING THE COMPUTER DEFENCELESS - and then the customer is to go online and download the Bell Sympatico antivirus - with no actual antivirus installed on the

computer. Guess what happened - when the customer finished the installation the computer had to restart for the installation

to complete. Only thing is... now the computer doesn't start. And I'm supposed to tell the customer that somehow it's their

fault!

I shudder to think of all the times I had to intentionally mislead customers - I wanted to work for Bell Canada - that

was my dream. So I did some shameful things in pursuit of that goal. I want you all to know the people who work at Bell

Sympatico are good caring people - it's just that the company they work for is bad.

I want to close this by saying how sorry I am for all the people I hurt while doing this job - I was deeply in debt and

desperately needed to keep working, otherwise I would have just walked out. I would also like to say that I would never, ever

work for Bell Canada now - the great respect I once had for that company is gone.

I would also like to pass this along - there are companies that offer FREE INTERNET - one such company is

National Capital Freenet - now, they do want you to pay - but if you explain that you can't afford it right now they will

help you out anyway. I went to them a few years ago and they gave me free internet for one year. Their website is

http://www.ncf.ca/

Good Luck and have a good life
Author: Contact with Author

Offender: Bell Sympatico

Country: Canada   Province: Ontario   City: Ottawa

Category: Computers & Services

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