I purchased to laptops in the past and was very happy with their service. my family and friends told me that over the years, their service deteriorated. I did not believe them, until now.
I ordered a desk top for my mother in late October 2009. The salesperson told me it would arrive Nov 12th. I called Nov 16th b/c computer still did not arrive. They told me I would get it in a week. i called November 30th at 430 pm. The person said they were having technical difficulties and to call back in two hours. I called at 8 pm. I was shuttled back and forth from customer service to sales and back. No one wanted to help me. One person said it was sitting in the warehouse but for whatever reason wasn't shipped. I asked why and she told me to talk to someone else. After being on the phone for an hour being tossed around, a Dell guy answers and says "customer service is closed. call tomorrow". I was furious. I told him i just want my computer, if you cannot produce a computer, i want my money back. He hung up on me. i called the next day, and miraculously guy said it's being sent to me today and i should get in 5 business days. yeah, right. I'll see it to believe it.
Obviously, Dell has too many customers that it no longer cares about keeping customers. Won't be buying anymore computers from them anymore.
Everyone, do NOT buy from Dell!!! you are better off buying ready made ones in the store.