Canada-Complaints.com » Clothing & Footwear » Complaint / review: Pyjama Pants - Horrendous Customer Service | #12974

Pyjama Pants
Horrendous Customer Service

I bought a pair of NFL branded pyjama pants exactly 7 days ago for Christmas for my son. We washed them and when he put them on for the first time the draw string tore out. I attempted to take them back to exchange them, and was insulted by the lady working there. Telling me they are not in original condition, (of course not do you not wash your clothes before wearing them?) then went on to say maybe you don't know how to wash? I told her that we do not want a refund just to simply exchange a defective pair of pants for a new pair. I then advised her that she violating there own agreement by not exchanging the defective pair for a new pair, as their receipt states "No refunds, exchange only within 7 days with original receipt& tags in original condition" the only tags that were on the pants are the size/wash instructions and the NFL (National Football League) tag showing that this is a licensed product which it clearly is not as according to VF Imagewear. Inc there information does not show any agreement with the NFL.

Date:

Company: Pyjama Pants

Country: Canada   Province: Ontario   City: Scarborough (Toronto)

Category: Clothing & Footwear

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