I went to return my vehicle on Nov. 12 and the customer service representative said my total was different then on my copy of the rental agreement. When I asked why he said it was because of the insurance I declined. Apparently instead of removing it from the agreement like I asked when I rented the car he added it to the agreement. When I told him I wouldn't pay for it he assaulted me twice and proceeded to yell and scream at me that I was a crook and a lair in front of customers and other employees. When I asked to speak to a manager or corporate he refused to give me a number to call or his name.