Complaint / review / scam report
Purchased car never paid off my trade in

Came in to purchase a car and the amount they wanted for the car on the lot seemed a bit high. I looked online while at the dealer and found that car was over $1000 cheaper online. I questioned (Nav Gil) about this and he claimed that there was something wrong with my cell phone. He eventually brought the price of the car down. When I came back in to sign papers for the car they had added over $4000 in extra fees. After a long arguement eventually they removed all the extra fees however it still cost $1900 for a 2 year extended waranty. I thought that was very very high .. also I had to pay an extra $800 that the dealer claimed I had to pay for Loan Insurance. I have never heard of this before but ok. So instead of $4000 extra I paid $2700 in extras. I also worked in tint and they claimed the car would be cleaned and any scratches would be fixed.I also traded in a car that had some money still owing on the car however the amount they were offering for the car was over the amount that was owing. I was suposed to pick it up on a Monday and I called...they told me it wasnt ready yet. I called the next day they said it still wasnt ready for me to pick it up. Eventually I got the car on a Friday (Christmas Eve) The tint was done but all bubbly no scratches on the car were fixed. The car wasnt cleaned it had no gas in the car. Every time I asked why nothing was done and why the car wasnt cleaned or scratches fixed. I was told that it wasnt Kia's fault. Couldnt understand who's fault it was??? I dropped my car off for the trade in and eventually I took the car and left upset and decided event though I was told I could bring the car back and everything would be fixed that I figured I didnt want to deal with Kia any more. 4 days later I got a call claiming that I owed $60 for something on my plates. I came back paid the $60 and left. the First of January came and a payment for my old vehicle came out of my bank account. I spoke with my bank and they said they didnt recieve a payout amount for the car. The bank said it should show up soon and they would refund me the payment. However on the 15th of January another payment came out again for a vehicle that I havent owned since December. This time I called the dealer and they told me that its my banks fault. I called my bank and asked if there was ever a payoff amount asked for my Kia they said there was never anything for Kia asking anything. I called Kia back to ask when they sent the cheque to pay off the car and they said they would have to look into it. It took them 5 days to return my calls about why this car wasnt paid off. Eventually they told me that the cheque was never sent and that now the payoff amount was $200 more then what it was in December. They said they would pay the extra amount on there end but the 2 payments I made in January would not be refunded to me. They then tried to claim that I gave the payoff amount to them when obviously I had no idea what was owing never mind the fact that when your paying out a car you would get the payoff amount to pay it off not heresay. So at the moment Zahid is working with me to come to some kind of mutual agreement to get the car paid off and get me my money back. It is now day 6 and I am patiently waiting for him to call me back and let me know what they are going to do to fix this. I would never reccomend this dealer or the sales agent. They are shady have absolutly no customer service skills and I firmly believe in Karma. Karma will come back to haunt them on this and any other customer that has had this type of stuff happen to them. Dont purchase a car from them and if you decide to please please review everything and check online prices and other dealerships first on the price before you sign anything.

It is currently January 31st 2011 and they will not return my calls. They still have not paid off my trade in and I am still paying for it. DO NOT DEAL WITH THIS DEALERSHIP!!
Author: Contact with Author

Offender: 427 QEW KIA

Country: Canada   Province: Ontario   City: Etobicoke (Toronto)

Category: Cars & Transport


Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.