Complaint / review / scam report
Canada Post
Mail forward notice mis-delivered & not taking phone calls - too busy - and hanging up

Today, Feb. 4, 2011, I received an "Important Notice From Canada Post - Confirmation of Change of Address or Hold Mail Service" notice and it's addressed to the previous owners of my house who moved out six months ago. So, the previous owners have paid for and entrusted Canada Post to handle their mail forwarding and Canada Post has just notified me, the wrongful recipient, of this. How unprofessional and incompentent. Here's the kicker. The notice bears this phone number to call and this is what it states, "If you have NOT requested either of these services, please report this matter by calling our toll free number at 1-800-267-1177." So, I call 1-800-267-1177 today (Friday) at 1:45 p.m. and you know what I got? I got an automated message telling me that... "we're experiencing higher than expected call volumes and we will NOT be taking your call today. Thank you for calling and have a nice day." and their automated system proceeded to hang-up on me. Now, does this give you the impression that Canada Post seriously manages their, in their words, "Important Notices"? To make matters worse, I attempted to email a complaint to them and yet, every "Contact Us" button I clicked on simply gave me a bunch of FAQ's with no contact information but, rather, more links to more FAQ's just in case the first round of FAQ's didn't cover it. Of course, none of them did.

Seriously, this has made me realize that Canada Post is not trustworthy and that they simply do NOT care about the inferior services that they're providing. The attitude has been clearly demonstrated as, "We don't care about your complaints and we don't want to hear them either - Go away! "

To that, I say, "You got it! "
Author: Contact with Author

Offender: Canada Post

Country: Canada   Province: Ontario   City: Ottawa

Category: Cars & Transport


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