Complaint / review / scam report
Esso
Agressive Telle

The teller was way too verbally agressive and threatened to call the police because he would not understand that the machine bugged on me and kept telling me that the machine works fine and felt aggressed when he was the agressor. He kept telling me to swipe the card or pay beforehand even though i told him i had already swiped my credit card and picked up the nosile (not sure how to spell) as instructed by the machine which then froze on me. The teller treated me like a total idiot.

What the bug was:

The machine skipped over 2 steps which required user input out of which one impacts the fee it charges (car wash option) what most probably happened is that since that step was skipped, the pump was unable to reset the total cost (in CAD) on screen causing for the machine to freeze until I canceled the operation.

Of course, the pump's digital system is a brand new one as I noticed since i used to go to the same station regularly. New software systems are known to be prone to bugs and I am pretty confident that the bug I went through can be reproduced with a few "black box" tests at the "system" level with properly written tests on that I/O (input/output) portion of the software.

Though I am highly positive it was a software bug due to a new system being put in place, I will still monitor my credit card to make sure it was not duplicated.
Author: Contact with Author

Offender: Esso

Country: Canada   Province: Québec   City: Laval

Category: Cars & Transport

0 comments

Information
Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.