Air Canada
Rude customer service

I have a credit for a flight from July 21, 2005 when I had to cancel a return only flight from Halifax to Victoria because of car trouble on a cross country trip and could not meet the time to fly home to BC.

I had cancellation Insurance at the time and did think to call them to report this. So I had only one year to use the credit or lose it. As it happens. I have not been unable to rebook due to family problems and request an extension of the time. I would love to take a trip in the next few months.

When my agent from Uniglobe tried to get information on this, she was met with rudeness. Is Air Canada concerned with good public relations???

I look forward to a response.

Thank you,

M. Mac D