I would like to express my dissatisfaction with the treatment I received in your Canadian Tire store, 1595 Bedford Hwy, Bedford, Nova Scotia.
On November 10th, 2007 I took my vehicle for regular oil change, and I also asked that some of my car's electrical parts be checked. I had a problem with my break lights switch and one of the fuses was blowing. Technician replaced the fuse, bent bracket back so that brake lights would shut off. I paid $121.70 (invoice #209087) for this job with oil change included.
I was told by Steve Mackenzie, customer services representative, that break light switch for my car Ford Focus 2003 had to be ordered and it would be in store on Monday, November 12th. I asked for appointment for Monday, November 12th so that job could be finished and Mr. Mackenzie scheduled me for 13:30.
On Monday at 13:30 I showed up at the store after driving for 18 kilometers from my home. I postponed all my plans for that day so that I could bring my vehicle in, and to my dismay Mr. Mackenzie told me that they had actually forgotten to order part. "Oh, we can get it for you tomorrow" he said. No excuse, no apology for day and gas wasted to get to the store. Could not he call me before 13:30 to tell me not make trip to the store as the part was not there? Unbelievable disregard for my time and money wasted.
When I asked to talk to the Manager I was told that Manager was off and they sent shift supervisor to talk to me. I explained everything and I asked for the money (except for the oil change part) to be refunded to me so that I can go somewhere else to complete the job. Shift supervisor told me that he could give me only half of the money charged for the labour as technician actually "diagnosed" the problem (which they did not fix by the way). He obviously did not see my wasted day as a problem, either. I walked away and told him to keep the money, no problem.
Also, there was no apology from shift supervisor either, no explanation about forgetting to order the part. They could have at least call me to tell me not to make the trip to store!
Pretty sad.
0 comments