Complaint / review / scam report
RainSoft
Former rep's story

I worked for a rainsoft dealer until this past week when the business could no longer sustain itself. I was never paid for my month of service. Usually when I arrived at peoples' homes they had little idea why I was there. Most of the time, by the time I was informed of the appointment it was already 15 to 45 min late. Apparently some customers are told they won a water test, although I wouldn't know for sure as I never met the people making these appointments. Their target market is low income homes with because they are more likely to purchase without really thinking about it. They also focus extremely hard on closing the sale that day. I wouldn't consider it a scam. More like a tax on the stupid. The sales reps just regurgitate a script over and over again and about of people are dumb enough to buy anything. Based on my experience I would not trust the customer service. Mind you, this was only one dealer of hundreds. My advice is to buy a good water softener. That will do everything that they show you in their presentation, and is the only real money saver. If you want the health benefits of a reverse osmosis system, get it from another company...or don't get either, because it's a waste unless you have really hard water. You wind up having to take a multivitamin to compensate for all the stuff you remove from the water like calcium, magnesium and iron. This stuff is good for you, despite how bad it looks when rainsoft shows it to you.

In conclusion, go get an $800 water softener - because maybe it won't be lifetime warrantied, and it might die in ten years, you'll probably get it from a more legit company. Besides, even if you have to buy three or four of them it's way cheaper than rainsoft in the long run. And, as for making $100, 000 per year - this is what any sales company wants you to think their guys make lol. In conclusion, choose anyone but rainsoft - overpriced product pushed by good actors. Basically, they scammed me out of a month of my time, and I was on their side. I can't imagine how they would treat a customer with an issue...
Author: Contact with Author

Offender: RainSoft

Country: Canada   Province: Canada

Category: Career & Work

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