Complaint / review / scam report

Having spent in excess of $600 on goods in Costco I knew I would have to have customer service give me these items. In Costco they usually have a cardboard descriptor - for large value items- which you hand to the cashier. When I went to pay the cashier took the descriptor and then proceeded to charge me. When I asked how I was to collect the items - as she had taken away the descriptor - she pointed to the front of the store and said go there when you have paid. As I paid by cheque a manager had to verify the amount: he did so and after flirting with the cashier disappeared. I then went to the front of the store where no one was and no one seemed interested in giving me the items I had paid for. When I eventually told some one that I wanted to have the items the guy who had verified the cheque came into view. When I asked him why he had walked off he said he didn't know that I was collecting anything. He then became sarcastic saying how there were other people in the store besides me. I then got angry and asked to see his manager who told me that when the cheque was verified they would know I was picking something up. What should have taken a few minutes resulted in me wasting 30 minutes of my time all because of rude an incompetent staff.

Quite frankly the service at Costco is appalling and the only reason to got there is the prices are competitive otherwise I would avoid the store like the plague.
Author: Contact with Author

Offender: Costco

Country: Canada   Province: British Columbia

Category: Career & Work


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