Allowing charges that were not authorized and then ignoring the dispute letter sent to Correspondence and Complaints because the response time had expired. The dispute letter was deliberately mailed to me late and the date for a response had expired.
Monthly statements to me arriving late and then being charged a $29.00 over limit fee month after month.
Annoy persistently with phone calls day after day. Relentless calling any time of the day.
This is very cruel, and hopefully unusual treatment from a bank. Capital One discouraged me and deprived me of confidence in any bank. Never again Capital One.
Jimmy
Sydney, Nova Scotia
Canada
0 comments