This ongoing battle since Dec/07 has to do with a "account" we have with Direct Energy. Not ever in my wildest dreams would I do that. Having heard the horror stories to date. But there it was. My wife was in the hospital and I opened the hydro bill to see we were being supplied hydro from them. I called and after about 5 months they decided since they could not find a phone conversation, fax, email, signed contract or the like that they'd be happy to cancel our "account" ( oh so nice of them) also refund monies paid to them. Well they called telling me the cheque for around$400.00 "should be ready to FedEx soon". I told them to keep their cheque and send me the amount I paid of almost $1.300.00. They explained in canceling a account they have to factor in rates, surcharges, etc... and that the amount they figured was indeed right. I told them "YOU ARE NOT CANCELING A ACCOUNT BECAUSE YOU TOLD ME THERE WAS A BIG MISTAKE AND WE SHOULD NOT OF BEEN ON YOUR SYSTEM!!! SO, I UNDERSTAND THAT THE POOR SAP THAT FALLS FOR YOUR SCREAM WOULD HAVE TO PAY A "CANCELLATION CHARGE" AND WHATEVER ELSE, BUT I'M NOT IN A POSITION NOR WILL I ACCEPT ANYTHING LESS THAN WHAT I PAID, ANY FEES OR WHATEVER WILL HAVE TO COME OUT OF YOUR POCKET"
It seems just when you think you've heard it all...
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