I have just moved to Ontario and have been exposed to the scam of the hot water heater rental business. On arriving I received an invoice for $35 from Reliance Home Comfort to set up an account (what other business charges you to open an account with them? ). I have also been informed that my quarterly rental charges for a hot water heater are $38/qtr - this for a hot water heater that is more than 12 years old. If I want to get rid of their heater and buy my own, they want to charge me $200 to close my account, and $125 to remove it from my premises.
How can anyone get away with this kind of criminal behaviour?