Here is a company that doesn't care at all for its customers. We pay and pay for water heater rentals and service. Then when you actually need service they CHARGE you again.
Our two year old had unknowingly turned off our water heater so we end up calling reliance. They charged us $90 just to turn it back on saying that it wasn't covered by the years of payments and they were quite rude about it. This is ridiculous.