Complaint / review / scam report
Payments that have been made on-line to the Brick are not appearing on my Platinum Card statement. When I contacted the customer service number listed on the statement, the Brick didn't answer. It turns out the number is for the financial retail service provider City Financial. They informed me that my payments have gone to an old retail service provider that the the Brick used in the past. Myon-line bank doesn't have a listing for the current retail service provider (City Financial). City Financial informed me that they can do nothing for me and I would have to contact the Brick to get a phone number for the old provider represtented by the letters WFFRS. I can't locate a Brick phone number to request the needed information rom a Brick representative directly but used the fax number given to me by City Fiancial. I fax the Brick's head office on Nov. 12th, 2009 and still have not heard a response from them. My next contact with them will be me canceling my platinum card account. So much for customer loyalty. Hello LEONS
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