I don’t even know where to start, I visited a mall in Seattle in the summer and bought a Iso Beauty Straighter, the one I tried at the Kiosk was amazing, well worth the $200 I paid for it, and it came with a life time warranty so I thought why not. Let me tell you why not.
When I brought it home I used it and went to work, Guess what, the Off button didn’t work. it burned my Dresser. The lifetime warranty is $15 additional and that’s if you can get a hold of someone and its $30 shipping to plus the shipping there.
When called the Kiosk that sold it to me, they were like "this never happens" "we'll exchange it for you, just go online and send it to the warranty" I told him I wanted a refund and that I wasn’t going to risk my house burning down because of it. he said they couldn’t I said I demanded it. Poor guy barely spoke English I’m sure he had a fright. He said that he would talk to the owner and call me back.
it’s been six months I'm still waiting for a call back. They actually avoid my calls now, they never call me back when I leave messages. When I went to make sure that really the off button didn’t work, the Iso Beauty Straighter wouldn’t even turn on, so now its 3 days in and my $200 product is broken.
After this I started to call Iso Beauty Directly, that’s when the real nightmare started. I talked to 2 agents that said they would ask the CEO and call me back. They never did. Finally 2 or 3 months later I asked for a supervisor Doreen. I explained everything to her, how her agent told me to go back to the kiosk, how the kiosk people told me they couldn’t help me. (the kiosk is 4 hours from where I live) her agents didn’t call me back. about a 45 min call.
Doreen was going to help me, solve everything for me, she was going to contact the Kiosk when she got off the phone with me. So it turns out Doreen forgets things 5 minutes after she gets off the phone. She didn’t call the kiosk, even when I sent her all the information, she said she was under the impression that I was going to call the kiosk. why would I call them when I explained to you they are avoiding me and I sent you the information to contact them?
Then she said that she would replace my product with a better one, then she said she would waive the $30 fee on shipping, also she said she didn’t need mine back because I didn’t want to pay for shipping. This all happened over the course of 3 months. I think 3 months is lots of time to get your stuff worked out. but not for them.
I emailed the CEO to complain about my wasted time with Doreen.
Doreen called me up and yelled at me for about 30 mins, about how difficult I am, about how horrible I am, that I'm asking for too much, that she never said any of those things or promised me anything. That she doesn’t get paid to deal with people like me and all she’s doing is trying to help me. I'm not kidding this is word for word. I was actually shaking after the call I was so upset. I've never been yelled at by a person where I’m the customer I asked her to never contact me again. I’m actually scared of the woman.
Since then I have tried to call Alon the CEO - apparently I have a cell phone number which he personally emailed to me. She never picks up, nor does she ever respond to any of my recent emails. Today was the last day I was going to wait, I thought with the holidays I’ll gave her some time with her voice mail, however it’s obvious that this company is avoiding me. anyhow I'm out $200, my white dresser is damaged, I've been yelled at by the supervisor and best of all, I'm a t fault according to the company.
DO NOT EVER BUY THIS PRODUCT, SERVICE IS TERRIBLE
I'm going to go through small claims court and see if I can actually get some results, since I’m a Canadian this makes it a little harder for me, if anyone has any advice, I'd love some.
Thanks for listening, wish me luck