I participated in an offer to get Life Cleanse and Acai Barry delivered to my door for only a shipping charge of $3.95 each.(Total $7.90)
I waited several weeks since it is common knowledge that international shipments may take longer to arrive. I received my Satement to find $536.10 had been applied to my account.(NOT $7.90 as it sated on the AD)
I then try to contact V1V3 who at that time was the known supplier. Friday, September/2009.They explained that I had a 15 day trial period and had to cancel or it would roll into a monthy contract and I would be billed accordingly. I stated I had not received anything at all yet to try and have not had my 15 day trial period as it indicated. She proceeded to tell me that they had not received my cancellation notice therefore it has been put into a monthly charge. I asked why am I being charged double since there are two charges for each product totalling $536.10? She said she would look into it and my account has now been cancelled so I would not incur any more charges from them. She then asked me to call in a couple days to follow up on the situation. Friday, September., 2009 I did the follow up call and was provided a cancellation number for both products. The representative said I will receive a credit apllied to the Mastercard provided. Wdenesday, December 9, 2009 I spoke with a representative (Gloria Park) explaining I have yet to receive any refund. Was asked to call back in a couple of days. I called a cxouple of days later and spoke to a Maria9:22ET.I explained everything and was put on hold at 9:24 E.T. At 9:25 the line hung up? Called back at 9:26ET and Laura listened to the detailed desciption of the events leading to this point and she told me she has now put in a request to have this investigated. I was to call back in a couple of days. I did the follow up call only to be run around even more and more each time. They tried to tell me there was a problem with my account receiving a refund. That I should speak to my service provider. I spoke to a rep at Mastercard and she stated "why would we stop a refund back to an account/"She then suggested that the funds might have been sent to an incorrect account. I called V1V3 or Trading Post and asked them if they have the correct info. The representative stated that the funds would be applied to the account on file.(Since they took the money from the correct account they should be able to return it to the correct account). I have been trying for a couple of years now to get my money back but all web sites are no longer current and the phone numbers I have are no longer in service. What a surprise!!!
My husband and I will no longer purchase anything from the UNITED KINGDOM.
I have kept all emails frfom them stating that the orders were confirmed that I would be receiving refunds, etc.
It's appauling that they can get away with this and to learn it has happened to so many others sickens me.
You would assume that the UK Government would have more control over this kind of conduct and that we would have more protection from this.
I WILL NO LONGER BUY ANYTHING THAT IS ASSOCIATED WITH AN INTERNATIONAL DELIVERY FROM UNITED KINGDOM
THIS COMPANY HAS DONE THEIR CONTRY PROUD
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