I ordered both Life Cleanse and Acai Berry detox as free samples from Trading Planet Ltd (the small print about cancelling was so faint and small that you would need a magnifying glass to see it) These samples arrived - I did not get a chance to use them as I am so busy dealing with my husband who had a massive stroke last November. To my horror a while later I looked ta my Visa and found that four amounts of $133.79 each had been deducted I immediatly phoned Visa and said that I had no idea what these withdrawals were for - 2 were listed as Singapore and numbers and the last two were Life Cleanse and Acai Berry Detox still nothing rang a bell and then the very same day I received a parcel in the mail with a bottle of Life Cleanse pills and so I phoned Visa and said that I now knew what the withdrawals were. Then I phoned Trading Planet and explained that I did not want this product and where could I return it to - I was told not to return it and that I would get an e-mail telling me what I could do. The e-mail came and was of no use whatsover. So I phoned another number and explained that I did not want this product and wanted a refund when I had returned it. This time the woman hung up on me which I thought was very rude. A few days later another bottle of pills arrived and Canada Post wanted Duty to be paid so I refused the parcel - this happened once again and again I refused the parcel. I had also send back the original bottle of pills which had arrived after the free samples. I wrote a letter explaining that I had a very ill husband and I was a lady of 80 years and could certainly not afford and did not want these products - we both live on very small pensions. The second lot of pills have gone back to Trading Planet Ltd but I have not had any refund. The so called free samples I will have to pay for and call it a very expensive lesson to learn but I would like the second two amounts to be credited back to my Visa. It was extra expensive as the original price was in £ and then it was converted to US dollars and then to Canadian dollars.
I am so disgusted with this whole mess and hope that something can be done. Trading Planet Ltd did not even have the courtesy to answer my lette