Complaint / review / scam report
Acai Berry Detox
Misleading terms

My daughter is keen on health and exercise and was enticed by the ad. The "free trial" is really a trial in the sense that you will be charged in 15 days of the order - note it's order not receipt. In addition by the time you are charged and wonder what on earth is going on the first monthly installment has already also been charged. Total is over CAD$260 for two small bottles of pills (we have yet to receive the first month's shipment).

The terms are very unfavourable but are hidden from the viewer in terms and conditions in the small print.

I phoned our bank who was well aware of the scam and even had a number to provide to me to contact the customer service. (1-888-325-8623) It appears to be located somewhere in continental Europe. Visa/bank apparently can't do anything because it is their position that the contract is a binding merchant contract because you have agreed to the terms. That is doubtful since many of the terms are at the bottom in a small link. It is generally viewed that such links may not be sufficient to bind users.

When we finally spoke to the customer service they referred me to their web site for an e-mail address - there is none. We finally dealt with a rep who was very rude to my wife because we were demanding confirmation of the concellation and confirmation that there was no balance on our account. They provided the cancellation numbers. We also intend to send a notice by courier to the address buried in the web terms for notice to the company.

We have been told by our bank that if we have written confirmation that we have cancelled that will allow them to dispute any additional charges. They will not however treat this as a fraud and shut down our Visa number. That is probably justified given the various complaints I've seen about people being charged by various companies after giving credit card numbers to this outfit.

Lesson is to be very careful giving out credit card numbers online. If there are hidden terms like this site, then the credit card companies will not help you because you gave up the number voluntarily. I note these guys do not accept PayPal, because I imagine with the type of no refund policy etc. and basic scam that they are carrying on, they would not conform to PayPal's policies.

None of this conforms to any of the consumer protection legislation in our jurisdiction or many other places, but don't look to the credit card issuer to do anything about these unlawful contracts.
Author: Contact with Author

Offender: Acai Berry Detox

Country: Canada   Province: Ontario

Category: Beauty & Appearance


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