I ordered Sheer Coverage a few days ago. I thought I would be charged $29.95 for my first order. Instead it came out to $115 for a few months supply.
I had a bad feeling in my stomach about this and called back about a 1/2 hour later to cancel. I was told by a gentleman that there was nothing he could do because my order would not register on their computers for 48 to 72 hours after ordering.
That feeling in my stomach got worse after hearing that.
Called back 2 days later and was on hold for 1/2 an hour. I finally got a cust. serv. rep. and without giving her ANY info. she knew who I was, I thought that was really weird. Upon telling her I wanted to cancel the account and order she told me she could not stop the shipment and if I did not want it I was to send the package back unopened and my acct. would be credited. When I asked her how much my acct. would be charged she had no idea (even though she KNEW who I was, hmmmm? ).
Anyway, my gut was just churning by this point. I KNEW I had just made a very big mistake by ordering from this company. So I called my credit card company and had my card cancelled.
I'll still be billed $43.98 but it's a hell of a lot better than being billed a total of $115 and wrangling to get that amount refunded.
When the package comes in (it will arrive at the post office) I'll be heading down there and sending the package right back to sender unopened. I'll have EVERY available tracking put on it so the company CANNOT say they did not receive it. When I am notified of their receipt I will be calling them to have my acct. cancelled.
I have a really bad feeling I am going to have one hell of a time trying to get my acct. cancelled with no further shipments being sent after reading all of the complaints posted on the net, but maybe they may be persuaded to close it after I tell them the only method of charge they HAD has been terminated.
I feel really cheated that people of celebrity status that I thought were respectable could stand behind such a product. Damn, I'm even thinking about not buying Activia any longer if Jamie backs that too!!! LOL
Good luck to all of you who have had dealings with this company! I will keep you updated about what is happening on this end.